Returns and Refund Policy

Return and Refund Policy for Nyakie.com (Online eBook Store)

At Nyakie.com, we strive to provide our customers with a satisfactory shopping experience. This Return and Refund Policy outlines our guidelines for returns and refunds of eBook purchases. Please read this policy carefully before making a purchase:

1. eBook Purchases:
a. All eBook purchases made on Nyakie.com are considered final and non-refundable, except as outlined in this policy.
b. Once you have completed a purchase and downloaded the eBook, we cannot offer a refund or exchange unless there are exceptional circumstances.

2. Technical Issues:
a. In the event of technical difficulties or issues with the eBook file that prevent you from accessing or reading the content, please contact our customer support within 7 days of purchase.
b. We will make reasonable efforts to assist you in resolving the issue. This may include providing a replacement eBook or alternative solutions, depending on the nature of the problem.

3. Incorrect or Damaged eBook:
a. If you receive an incorrect eBook or a damaged file, please notify our customer support within 7 days of purchase.
b. We may request evidence, such as screenshots or a detailed description, to verify the issue.
c. Upon verification, we will provide a replacement eBook or offer a refund, depending on your preference and the availability of the correct eBook.

4. Refunds:
a. Refunds, when applicable, will be issued in the original form of payment used for the purchase.
b. The processing time for refunds may vary depending on your payment provider and can take up to 7-14 business days.
c. Any fees charged by payment processors or banks during the refund process will be deducted from the refund amount.

5. Exclusions:
a. This Return and Refund Policy only applies to eBook purchases made on Nyakie.com. It does not cover physical products or purchases made through third-party platforms.
b. Free eBooks or promotional items are not eligible for refunds or returns.

6. Modifications:
a. Nyakie.com reserves the right to modify or update this Return and Refund Policy at any time without prior notice.
b. Any changes to this policy will be effective immediately upon posting the updated version on our website.

If you have any questions or require assistance regarding our Return and Refund Policy, please contact our customer support.

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